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Reply to Unable to sign in managed Apple id in supervised device after Icloud subscription
We have a supervised device that is currently managed by a third-party MDM. There is a requirement to extend the iCloud storage for the Managed Apple ID on this device, so we purchased an Apple Business Essentials subscription. However, according to Apple’s documentation (link), it states: “Services included with Apple Business Essentials aren’t supported with an external device management service.” We would like assistance in understanding this limitation in our scenario, where: We only need the extra iCloud storage provided by Apple Business Essentials for the Managed Apple ID. Is it possible to retain third-party MDM management while still applying the increased iCloud storage from Apple Business Essentials to the Managed Apple ID? Note: We understand that account-driven user Enrollment can solve this
Aug ’25
Reply to Multiple Apps Content Filtering extension IOS 13
Request: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>PayloadVersion</key> <integer>1</integer> <key>PayloadUUID</key> <string>ca4fc908-8f2a-4dc9-94c4-3f2dd78964e5</string> <key>PayloadType</key> <string>Configuration</string> <key>PayloadOrganization</key> <string>MDM</string> <key>PayloadIdentifier</key> <string>com.mdm.20b7610d-0214-4ef1-b1a4-4d9b9b8335e4.iOSPlugin</string> <key>PayloadDisplayName</key> <string>iOS Plugin</string> <key>PayloadRemovalDisallowed</key> <true/> <key>PayloadContent</key> <array> <dict> <key>PayloadVersion</key> <integer>1</integer> <key>PayloadUUID</key> <string>f94706af-ba40-4fe1-9f7f-d64b3a839645</string> <key>PayloadType</key> <string>com.apple.webcontent-filter</string> <key>PayloadOrganization</key> <string>MDM</string> <key>PayloadIdentifier</key> <string>f94706af-ba40-4fe1-9f7f-d64b3a839645</string> <key>PayloadDisplayName</key> <string>Web Content Filter Policy</string> <key>FilterType</key> <string>Plugin</string> <key>Password</key> <string></string> <key>UserDefinedName</key> <string>MEMDM Filter</string> <key>ServerAddress</key> <string></string> <key>PluginBundleID</key> <string>com.manageengine.mdm.ios</string> <key>FilterSockets</key> <true/> <key>FilterBrowsers</key> <true/> </dict> </array> </dict> </plist> Response: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallProfile;Collection=78</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>4001</integer> <key>ErrorDomain</key> <string>MCInstallationErrorDomain</string> <key>LocalizedDescription</key> <string>Profile Installation Failed</string> <key>USEnglishDescription</key> <string>Profile Installation Failed</string> </dict> <dict> <key>ErrorCode</key> <integer>4001</integer> <key>ErrorDomain</key> <string>MCInstallationErrorDomain</string> <key>LocalizedDescription</key> <string>Profile Failed to Install</string> <key>USEnglishDescription</key> <string>Profile Failed to Install</string> </dict> <dict> <key>ErrorCode</key> <integer>1009</integer> <key>ErrorDomain</key> <string>MCProfileErrorDomain</string> <key>LocalizedDescription</key> <string>The profile “iOS Plugin†could not be installed.</string> <key>USEnglishDescription</key> <string>The profile “iOS Plugin†could not be installed.</string> </dict> <dict> <key>ErrorCode</key> <integer>40000</integer> <key>ErrorDomain</key> <string>MCWebContentFilterErrorDomain</string> <key>LocalizedDescription</key> <string>The Content Filter service encountered an internal error.</string> <key>USEnglishDescription</key> <string>The Content Filter service encountered an internal error.</string> </dict> <dict> <key>ErrorCode</key> <integer>10</integer> <key>ErrorDomain</key> <string>NEConfigurationErrorDomain</string> <key>LocalizedDescription</key> <string>permission denied</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>5d6e2789ce3bf01bbe83776b9735b7176ec550e3</string> </dict> </plist> I have also got an issue regard this . I cant able to apply two plugin webcontent filters of different bundle identifiers to the same device. I have also tried with apple configurator steps too. I have attached the logs received from the device on the request of InstallProfile. Can you help on this?
May ’23
Reply to Apple SCEP Clients Can’t Process FIPS‑Compliant RSA‑OAEP EnvelopedData
I wanted to follow up on my earlier question regarding RSA-OAEP support for SCEP CMS EnvelopedData decryption on Apple devices. Whether there are any FIPS-approved alternatives supported today, and If there are any plans or timelines for adding RSA-OAEP support in the SCEP client?
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Sep ’25
Reply to Unable to sign in managed Apple id in supervised device after Icloud subscription
We have a supervised device that is currently managed by a third-party MDM. There is a requirement to extend the iCloud storage for the Managed Apple ID on this device, so we purchased an Apple Business Essentials subscription. However, according to Apple’s documentation (link), it states: “Services included with Apple Business Essentials aren’t supported with an external device management service.” We would like assistance in understanding this limitation in our scenario, where: We only need the extra iCloud storage provided by Apple Business Essentials for the Managed Apple ID. Is it possible to retain third-party MDM management while still applying the increased iCloud storage from Apple Business Essentials to the Managed Apple ID? Note: We understand that account-driven user Enrollment can solve this
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Aug ’25
Reply to Apps and Books for Organizations API – Reliability Issues, Feature Request, and Rate Limit Clarification
We've submitted feedback for all three issues via Feedback Assistant: Intermittent 403 Errors – FB18686926 Enhancement Request – FB18687001 Rate Limit Clarification – FB18687090
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Jul ’25
Reply to Enrolling with Platform Single Sign-on ( Implementing Platform SSO during device enrollment )
Mistakenly I was using configuration_web_url in DefineProfile API for the macOS Device hence the 403 ended up in Failure , Tried Removing this and allowed device to enroll using url as in DefineProfile API working now , Thanks
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Jul ’25
Reply to Enrolling with Platform Single Sign-on ( Implementing Platform SSO during device enrollment )
Added Feedback with FeedBackAssistant ID : FB18514002
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Jun ’25
Reply to Enrolling with Platform Single Sign-on ( Implementing Platform SSO during device enrollment )
Error Screenshot
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Jun ’25
Reply to iOS Retains Login Sessions Even After App Deletion
Filed a FeedBack Report (FB15676610): iOS Retains Login Sessions Even After App Deletion
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Nov ’24
Reply to Mac Machines Stuck at Recovery Mode when updated to 14.3
Have Filed a Feedback with ID FB13565743
Topic: App & System Services SubTopic: Core OS Tags:
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Jan ’24
Reply to "Invalid Certificate Signing Request" error prevents certificate renewal on Apple Push Certificates Portal site
We are also experiencing the same issue, 2024/1/10. After several attempts, it was successful.
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Jan ’24
Reply to PDFKit memory issue
Seems the issue is not happening with iOS 17.1 OS .
Topic: App & System Services SubTopic: Core OS Tags:
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Nov ’23
Reply to PDFKit memory issue
Same Issue still .Have anyone found any solution for this
Topic: App & System Services SubTopic: Core OS Tags:
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May ’23
Reply to iPad not updating App Store apps when the app is running in device with AppLock mode.
This behavior is the same in iPhone also. We have posted a feedback in Feedback Assistant portal - FB12183156. Kindly help us with this case.
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May ’23
Reply to Multiple Apps Content Filtering extension IOS 13
Request: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>PayloadVersion</key> <integer>1</integer> <key>PayloadUUID</key> <string>ca4fc908-8f2a-4dc9-94c4-3f2dd78964e5</string> <key>PayloadType</key> <string>Configuration</string> <key>PayloadOrganization</key> <string>MDM</string> <key>PayloadIdentifier</key> <string>com.mdm.20b7610d-0214-4ef1-b1a4-4d9b9b8335e4.iOSPlugin</string> <key>PayloadDisplayName</key> <string>iOS Plugin</string> <key>PayloadRemovalDisallowed</key> <true/> <key>PayloadContent</key> <array> <dict> <key>PayloadVersion</key> <integer>1</integer> <key>PayloadUUID</key> <string>f94706af-ba40-4fe1-9f7f-d64b3a839645</string> <key>PayloadType</key> <string>com.apple.webcontent-filter</string> <key>PayloadOrganization</key> <string>MDM</string> <key>PayloadIdentifier</key> <string>f94706af-ba40-4fe1-9f7f-d64b3a839645</string> <key>PayloadDisplayName</key> <string>Web Content Filter Policy</string> <key>FilterType</key> <string>Plugin</string> <key>Password</key> <string></string> <key>UserDefinedName</key> <string>MEMDM Filter</string> <key>ServerAddress</key> <string></string> <key>PluginBundleID</key> <string>com.manageengine.mdm.ios</string> <key>FilterSockets</key> <true/> <key>FilterBrowsers</key> <true/> </dict> </array> </dict> </plist> Response: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallProfile;Collection=78</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>4001</integer> <key>ErrorDomain</key> <string>MCInstallationErrorDomain</string> <key>LocalizedDescription</key> <string>Profile Installation Failed</string> <key>USEnglishDescription</key> <string>Profile Installation Failed</string> </dict> <dict> <key>ErrorCode</key> <integer>4001</integer> <key>ErrorDomain</key> <string>MCInstallationErrorDomain</string> <key>LocalizedDescription</key> <string>Profile Failed to Install</string> <key>USEnglishDescription</key> <string>Profile Failed to Install</string> </dict> <dict> <key>ErrorCode</key> <integer>1009</integer> <key>ErrorDomain</key> <string>MCProfileErrorDomain</string> <key>LocalizedDescription</key> <string>The profile “iOS Plugin†could not be installed.</string> <key>USEnglishDescription</key> <string>The profile “iOS Plugin†could not be installed.</string> </dict> <dict> <key>ErrorCode</key> <integer>40000</integer> <key>ErrorDomain</key> <string>MCWebContentFilterErrorDomain</string> <key>LocalizedDescription</key> <string>The Content Filter service encountered an internal error.</string> <key>USEnglishDescription</key> <string>The Content Filter service encountered an internal error.</string> </dict> <dict> <key>ErrorCode</key> <integer>10</integer> <key>ErrorDomain</key> <string>NEConfigurationErrorDomain</string> <key>LocalizedDescription</key> <string>permission denied</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>5d6e2789ce3bf01bbe83776b9735b7176ec550e3</string> </dict> </plist> I have also got an issue regard this . I cant able to apply two plugin webcontent filters of different bundle identifiers to the same device. I have also tried with apple configurator steps too. I have attached the logs received from the device on the request of InstallProfile. Can you help on this?
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May ’23
Reply to Get Users of a ABM and ASM enrolled Organizations
Sorry have attached Wrong link for Roster API.Please Refer to the Link for Roster API below. But in Roster API it has mentioned that it doesn't supports for ABM. Can you give a clarity on this. Roster API
Topic: Business & Education SubTopic: General Tags:
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Nov ’22
Reply to iOS Vpp App store App is not updating
We have also raised this issue in Feedback Assistant FB11774058 (iOS Vpp App Store App is not updating)
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Nov ’22